So, my friend directed me to this site to receive assistance, I'll keep things short and simple. I have a Samsung Galaxy Grand Prime
Model: SM-G530AZ
Bought it from "Cricket Wireless"
So a few months ago, I lost some data (pictures/videos) and I was trying to recover them with software I found online "Kingoroot" so now my phone is rooted, and I'm trying to unroot it so that I can once again receive OTA updates.
I've tried factory resetting but that did not solve my issue, as during boot up, the phone still has some customer lockpad that's unlocked image, and when I click system software update in my settings, I get an error message stating "device was modified in an unauthorized manner"
Model: SM-G530AZ
Bought it from "Cricket Wireless"
So a few months ago, I lost some data (pictures/videos) and I was trying to recover them with software I found online "Kingoroot" so now my phone is rooted, and I'm trying to unroot it so that I can once again receive OTA updates.
I've tried factory resetting but that did not solve my issue, as during boot up, the phone still has some customer lockpad that's unlocked image, and when I click system software update in my settings, I get an error message stating "device was modified in an unauthorized manner"
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