Wednesday, November 25, 2015

One Plus USB Type C Cables - Apply for refunds

For anyone that missed this on the front page of the site looks like one plus is finally going to do the right thing and refund all of us and they are going to put out a new corrected cable.

http://ift.tt/1LASzDi

Quote:

OnePlus Aims to Rectify USB Type-C Cable Woes

One of OnePlus's most interesting products launched this year was a reversible (on both ends)*USB cable. Naturally, to accompany the company's flagship, the cable is reversible USB Type-C on one end. The compelling feature however*is the other end having*a reversible USB Type A connection.

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[http://www1-lw]

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These cables were sold "at cost" (according to OnePlus) and seem like a great companion to this year's Nexus phones. However, as Google engineer*Benson Leung*explains, these cables *cables do not comply with the USB spec and may cause damage to whatever is charging your device:

He writes:

It is not spec compliant (uses a 3A identifier resistor instead of the "Default USB Power" one), and may cause damage to your charger, hub, or PC USB port if you use it with#ChromebookPixel**or#nexus6p#Nexus5x*.

*

OnePlus appears to have taken*notice and has addressed users in their own forums. In a*post*from the Co-founder Carl Pie, OnePlus insists the cables are fine for charging the OnePlus 2. Carl also makes it clear the two ways they will be fixing*the cable problem:

1. Users who have previously purchased the out-of-spec cable will be able to apply for a refund at*http://ift.tt/1N953mR and be refunded directly through PayPal.

2. OnePlus will be improving their cables by implementing the correct*56kΩ resistor.

*

This seems like very mature way to handle these cable issues, and it's good to see OnePlus taking a level-headed approach to the issue. Obviously, it would have been ideal for these cables to meet the USB spec from the start, but at least they are correcting the problem. As an owner of a few of these cables they really will be a great product when they're safe to use with Nexus devices. The double reversible ends make life just a little bit simpler.


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