So I bought my 360 back in February of 2015. In December of 2015 Motorola replaced it because the back of the casing was cracking where the band connects to the watch.
Pretty common issue, I know.
The rep said it was a design flaw that had been addressed and wouldn't happen again on the next one. He reassured me by adding 90 days to my original warranty.
So here we are on May of 2016 and the new 360 is cracking again. Keep in mind that I have the OEM band on. I have not replaced it with any after market band.
Motorola wants to send me ANOTHER 360 1st gen. Only problem is that this next one will be out of warranty by the time it cracks again.
Has anyone had any luck with Motorola and their warranty depart replacing their 1st Gen with a second gen, even it is a refurbished unit?
Pretty frustrating how Motorola admits that the 1st Gen definitely was flawed and could care less about the on going issue.
Pretty common issue, I know.
The rep said it was a design flaw that had been addressed and wouldn't happen again on the next one. He reassured me by adding 90 days to my original warranty.
So here we are on May of 2016 and the new 360 is cracking again. Keep in mind that I have the OEM band on. I have not replaced it with any after market band.
Motorola wants to send me ANOTHER 360 1st gen. Only problem is that this next one will be out of warranty by the time it cracks again.
Has anyone had any luck with Motorola and their warranty depart replacing their 1st Gen with a second gen, even it is a refurbished unit?
Pretty frustrating how Motorola admits that the 1st Gen definitely was flawed and could care less about the on going issue.
via xda-developers http://ift.tt/1O0mHAj
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